Frequently Asked Questions

Everything about pricing, saving your work, exporting video, and device support. Can't find your answer? Contact us directly.

Pricing & Plans

How much does Stick Studio Pro cost?

Pro costs $4.99/month, or $39/year (saving $21 compared to paying monthly). There's also a Student/School plan at $1.99/month — 60% off — for anyone with a valid school or .edu email. The Free plan is free forever, no credit card required.

Is there a free trial of Pro?

Yes — every new account automatically gets 7 days of full Pro access, no payment needed. After the trial ends, you can subscribe to keep Pro features, or continue on the Free plan.

How long does Pro take to activate after I pay?

After paying via PayPal, Pro is activated within 24 hours. Your Pro button will turn blue and say "PRO ACTIVE" the next time you refresh. If it's been longer than 24 hours, email stickstudiopro@gmail.com.

Do students get a discount?

Yes — students and schools get full Pro access for $1.99/month with a valid school or .edu email address. Contact support after payment to verify eligibility.

Saving & Privacy

Will I lose my animations if I clear my browser data?

Yes, so be careful. Projects save locally in your browser's storage, on your own device — not on our servers. Clearing browser data, using incognito/private mode, or switching browsers or devices means your saved projects will be permanently lost. Always export a video, or a JSON backup, before clearing anything.

Export & Video Quality

Should I export as WebM or MP4?

WebM (VP9) is best for YouTube — highest quality at the smallest file size. MP4 has wider compatibility and is generally better for TikTok, Instagram, and mobile sharing. Both export in up to 1080p on Pro.

Is there a watermark on my exported videos?

No — there's no watermark on exports, Free or Pro. What changes between plans is export resolution (480p vs up to 1080p) and extra tools like unlimited undo/redo, more fonts, and scene backgrounds.

Can I export my animation as an SVG or vector file?

No, exports are video files (WebM or MP4) — there's currently no vector/SVG export for finished animations. Looking for SVG assets to use inside your animation instead? Check the free prop library at assets.stickstudiopro.com.

Device & Browser Support

Which browser works best?

Chrome and Edge give the best experience, with full hardware acceleration for smooth 60FPS preview and fast 1080p export. Firefox and Safari both work, but rendering and exporting may be slower.

Does it work on mobile or tablet?

Yes — it's touch-compatible on Android and iOS tablets, including iPads with an Apple Pencil. Use landscape mode with Chrome for the best experience. Video export tends to work better on desktop.

Still have a question?

Check out our step-by-step animation guide on the homepage, or reach out directly.